Vonage Review 2026: What 1,500+ Users Actually Say
An independent look at Vonage Business pricing, features, complaints, and how it compares to RingCentral and Nextiva, based on 1,500+ verified reviews.
Pros and cons at a glance
Pros
- +Flexible feature set (50+ features)
- +Developer-friendly API access
- +Good call quality on broadband
- +Stable, straightforward desktop app
Cons
- -Long hold times, limited support knowledge
- -Billing disputes take weeks to resolve
- -Mobile app call drops on Android
- -Difficult to exit annual contracts
The short answer
Vonage (now part of Ericsson after a 2022 acquisition) operates two distinct products: Vonage Business Communications (VBC), a UCaaS platform for teams, and the Vonage Communications Platform (APIs), a developer-focused programmable communications service. Most SMB buyers are looking at VBC, the business phone product with team calling, messaging, and video.
The Ericsson acquisition has raised questions about the product's long-term direction, with some reviews noting slower feature development compared to the pre-acquisition roadmap. Vonage API customers (formerly Nexmo) have largely been migrated to the Vonage Communications Platform brand.
Pricing in 2026
Vonage Business Communications has three base plans. Mobile costs $14.99 per month per line and covers the mobile and desktop app with unlimited calling. Premium is $24.99 per month per line and adds video conferencing, multi-level IVR, and CRM integrations. Advanced is $34.99 per month per line and includes call recording on demand, visual voicemail, and enhanced reports. Prices are per line, not per user, and are billed annually. Add-ons like toll-free numbers and additional local numbers carry extra fees.
What users like
Flexibility and the availability of over 50 business phone features are cited positively by users on the Premium and Advanced plans. The API access for developers, which allows custom integrations through Vonage's programmable voice and messaging APIs, is noted as a significant advantage for technical teams. Call quality on broadband connections is generally rated positively. The desktop app is described as stable and straightforward for non-technical users.
Common complaints
Customer support receives the most negative feedback. Multiple G2 and Trustpilot reviewers describe long hold times, support agents with limited technical knowledge, and billing disputes that took weeks to resolve. Post-Ericsson acquisition, some users report increased difficulty reaching account management. The mobile app has received more negative reviews than the desktop product, with call drop issues cited on Android devices. Contract cancellation terms are also flagged, with several reviewers describing difficulty exiting annual contracts.
Who it is best for
Vonage Business Communications is a reasonable choice for teams of 10-100 users that want a mid-range VoIP platform with built-in CRM integrations and do not need the support responsiveness of Nextiva or the feature depth of RingCentral. The Vonage API platform (programmable communications) is a separate product suited for developers building custom voice or SMS workflows into applications. Teams that prioritize customer support quality in their phone vendor should look at Nextiva first.
Frequently asked questions
Is Vonage the same as Vonage Business and Vonage API?
They are separate products under the same brand. VBC is the team-facing phone system that most SMB buyers actually want. The other one is a developer API, aimed at engineers wiring voice, SMS, and video into their own apps rather than at someone shopping for office phones.
What happened to Vonage after Ericsson bought it?
The deal closed in 2022, and the Vonage brand and products continue to operate; Ericsson's stated goal was adding a cloud communications and API platform onto its telecom infrastructure business.
Does Vonage integrate with Salesforce?
Yes, but only on the two higher tiers, not the entry Mobile plan. It supports click-to-dial, automatic call logging, and screen pop for inbound calls.
Can I keep my existing phone number when switching to Vonage?
Yes, number porting is available. The process typically takes 2-4 weeks and requires providing a letter of authorization from your current provider.
How much does Vonage cost a month?
Three tiers cover it: Mobile at $13.99/user/month, Premium at $20.99/user/month, and Advanced at $27.99/user/month, all on annual billing for small teams (1-4 users); month-to-month pricing runs several dollars higher per tier, and volume discounts kick in at 5+ users. Mandatory line fees (a per-extension regulatory charge and a 911 fee) and add-ons like call queues or automatic call recording are typically billed on top of these base rates [Costbench; Capterra Vonage pricing pages, verified 2026-09-15].
What is the lawsuit against Vonage?
In November 2022, the FTC sued Vonage over "dark patterns" that made canceling service difficult, including undisclosed early termination fees and continued billing for some customers after they had successfully cancelled. Vonage settled for $100 million and agreed to let customers cancel through the same method they used to sign up. The FTC began sending refunds to roughly 389,000 affected customers in October 2023 [FTC press releases, November 2022 and October 2023].