Vonage Review 2026: What 1,500+ Users Actually Say

The short answer

Vonage (now part of Ericsson after a 2022 acquisition) operates two distinct products: Vonage Business Communications (VBC), a UCaaS platform for teams, and the Vonage Communications Platform (APIs), a developer-focused programmable communications service. Most SMB buyers are looking at VBC, the business phone product with team calling, messaging, and video.

The Ericsson acquisition has raised questions about the product's long-term direction, with some reviews noting slower feature development compared to the pre-acquisition roadmap. Vonage API customers (formerly Nexmo) have largely been migrated to the Vonage Communications Platform brand.

Pricing in 2026

Vonage Business Communications has three base plans. Mobile costs $14.99 per month per line and covers the mobile and desktop app with unlimited calling. Premium is $24.99 per month per line and adds video conferencing, multi-level IVR, and CRM integrations. Advanced is $34.99 per month per line and includes call recording on demand, visual voicemail, and enhanced reports. Prices are per line, not per user, and are billed annually. Add-ons like toll-free numbers and additional local numbers carry extra fees.

What users like

Flexibility and the availability of over 50 business phone features are cited positively by users on the Premium and Advanced plans. The API access for developers, which allows custom integrations through Vonage's programmable voice and messaging APIs, is noted as a significant advantage for technical teams. Call quality on broadband connections is generally rated positively. The desktop app is described as stable and straightforward for non-technical users.

Common complaints

Customer support receives the most negative feedback. Multiple G2 and Trustpilot reviewers describe long hold times, support agents with limited technical knowledge, and billing disputes that took weeks to resolve. Post-Ericsson acquisition, some users report increased difficulty reaching account management. The mobile app has received more negative reviews than the desktop product, with call drop issues cited on Android devices. Contract cancellation terms are also flagged, with several reviewers describing difficulty exiting annual contracts.

Who it is best for

Vonage Business Communications is a reasonable choice for teams of 10-100 users that want a mid-range VoIP platform with built-in CRM integrations and do not need the support responsiveness of Nextiva or the feature depth of RingCentral. The Vonage API platform (programmable communications) is a separate product suited for developers building custom voice or SMS workflows into applications. Teams that prioritize customer support quality in their phone vendor should look at Nextiva first.

Frequently asked questions

Is Vonage the same as Vonage Business and Vonage API? They are separate products under the same brand. Vonage Business Communications (VBC) is a team phone system. The Vonage Communications Platform is a developer API for building custom voice, SMS, and video into applications.

What happened to Vonage after the Ericsson acquisition? Ericsson completed its acquisition of Vonage in 2022. The Vonage brand and products continue to operate; the acquisition was aimed at giving Ericsson a cloud communications and API platform to complement its telecom infrastructure business.

Does Vonage integrate with Salesforce? Yes, Vonage has a Salesforce integration available on the Premium and Advanced plans. It supports click-to-dial, automatic call logging, and screen pop for inbound calls.

Can I keep my existing phone number when switching to Vonage? Yes, number porting is available. The process typically takes 2-4 weeks and requires providing a letter of authorization from your current provider.