Re:amaze Pricing 2026: Flat Per-Agent Fees
Re:amaze Starter is $29/agent/mo, Pro $49, Plus $69. Unlimited tickets on all plans. No per-conversation fees. Reasonable for small to mid-size e-commerce teams.
Quick verdict
Re:amaze pricing is predictable and honest. No overage surprises. The flat model makes it a better choice than Gorgias for stores with unpredictable ticket volume.
Plan breakdown
Re:amaze has three main plans: Starter at $29/agent/mo, Pro at $49/agent/mo, and Plus at $69/agent/mo. All plans are billed per agent with no minimum seat count and no ticket limits.
Starter covers email, chat, social, and FAQ bots. Pro adds live chat with video and screen sharing, push notifications, and custom domains. Plus adds co-browsing, advanced customization, and a dedicated IP for email sending.
How it compares to Gorgias
Gorgias charges per ticket. Re:amaze charges per agent. The crossover point depends on your team size and ticket volume. A 2-agent team handling 500 tickets per month pays $58/month on Re:amaze Starter. On Gorgias, 500 tickets puts you on the Pro plan at $360/month.
The math clearly favors Re:amaze for high-volume small teams. Gorgias makes more sense when tickets per agent are low and Shopify order management features are the priority.
What you do not get
Re:amaze does not have deep Shopify order action capabilities. You can see order data but cannot process refunds or cancel orders from inside the ticket. For stores where agents regularly take order actions, this is a gap.
The reporting in Re:amaze is adequate but not deep. If you need detailed agent performance analytics, the Plus plan covers more, but it still lags behind Gorgias or Zendesk for reporting granularity.
Frequently asked questions
Is there a free trial for Re:amaze? Yes, Re:amaze offers a 14-day free trial with no credit card required, enough time to test the per-agent pricing against your actual ticket volume before committing.
Does Re:amaze charge extra per ticket or conversation? No. Unlike Gorgias, which bills per ticket, Re:amaze plans include unlimited tickets and contacts at every tier. The only variable cost is the number of agent seats you add, which is what makes budgeting simpler for stores with seasonal or unpredictable volume.
How does Re:amaze rate on G2 and Capterra? Re:amaze holds around 4.7/5 on G2 and 4.8/5 on Capterra [G2; Capterra, 2026], among the higher-rated tools in the ecommerce help desk category, with reviewers citing ease of setup and the unified inbox as strengths.
At what ticket volume does Re:amaze beat Gorgias on price? A 2-agent team handling 500 tickets a month pays around $58/month on Re:amaze Starter, versus roughly $360/month on Gorgias Pro at that same volume. The crossover favors Re:amaze whenever ticket volume per agent is high; Gorgias becomes more competitive when tickets per agent are low and order-action depth matters more than price.
What is missing from Re:amaze compared to Gorgias? Re:amaze shows Shopify order data but cannot process refunds or cancel orders from inside the ticket, an action Gorgias supports natively through macros. Stores where agents regularly need to take order actions, not just view them, will feel that gap.