Re:amaze Pricing 2026: Flat Per-Agent Fees
Re:amaze Basic is $29/agent/mo, Pro $49, Plus $69, all with unlimited tickets. A separate flat-rate Starter plan is $59/month, capped at 500 conversations.
Plan breakdown
Re:amaze has four plans total [Re:amaze pricing page, checked 2026-08-27]. The per-agent tiers are Basic at $29/agent/mo, Pro at $49/agent/mo (Re:amaze's own most-popular pick), and Plus at $69/agent/mo, all billed per agent with unlimited tickets and no minimum seat count. A separate flat-rate Starter plan runs $59/month for an unlimited number of team members but caps out at 500 responded conversations per month.
Basic covers unlimited email inboxes, live chat, social channels, FAQ bots, workflow automation, and the Re:amaze AI Agent, though the AI Agent only includes 5 resolutions per agent per month on Basic (10 on Pro, 20 on Plus) before a $0.85 per-resolution overage applies. Pro adds multi-brand management, live visitor tracking, advanced reporting, SMS/voice channels, and a custom hosted domain. Plus adds live screen-sharing (Peek), in-chat video calls, staff shift scheduling, customizable staff roles, and CSAT surveys.
How it compares to Gorgias
Gorgias charges per ticket. Re:amaze's Basic, Pro, and Plus plans charge per agent. The crossover point depends on your team size and ticket volume. A 2-agent team handling 500 tickets per month pays $58/month on Re:amaze Basic. On Gorgias, 500 tickets puts you on the Pro plan at $300/month.
The math clearly favors Re:amaze for high-volume small teams. Gorgias makes more sense when tickets per agent are low and Shopify order management features are the priority. A 2-3 person team with light volume could also look at Re:amaze's flat-rate Starter plan ($59/month, capped at 500 conversations) instead of Basic, since it does not scale with headcount.
What you do not get
Re:amaze does not have deep Shopify order action capabilities. You can see order data but cannot process refunds or cancel orders from inside the ticket. For stores where agents regularly take order actions, this is a gap.
The reporting in Re:amaze is adequate but not deep. If you need detailed agent performance analytics, the Plus plan covers more, but it still lags behind Gorgias or Zendesk for reporting granularity.
Frequently asked questions
Is there a free trial for Re:amaze?
Yes, Re:amaze offers a 14-day free trial with no credit card required, enough time to test the per-agent pricing against your actual ticket volume before committing.
Does Re:amaze charge extra per ticket or conversation?
Not on the Basic, Pro, or Plus plans; those come with no ticket cap and no contact cap on any tier, unlike Gorgias which bills per ticket. The exception is the Starter plan, priced flat rather than per seat, which tops out at 500 handled conversations each month, no matter how many seats you have. For most growing stores, on the seat-based plans the only thing that changes your bill is how many seats you add, which is what makes budgeting simpler for seasonal or unpredictable volume.
How does Re:amaze rate on G2 and Capterra?
Re:amaze holds around 4.6/5 on G2 from 140 reviews and 4.8/5 on Capterra from 53 reviews (G2 and Capterra data pulled 2026-08-27), among the higher-rated tools in the ecommerce help desk category, with reviewers citing ease of setup and the unified inbox as strengths.
At what ticket volume does Re:amaze beat Gorgias on price?
Run the math for a two-person team fielding 500 tickets in a month: it pays roughly $58 monthly on the Basic plan, versus roughly $300/month on Gorgias Pro at that same volume. The crossover favors Re:amaze whenever ticket volume per agent is high; Gorgias closes the gap once per-agent ticket volume drops and order-action depth outweighs price.
What is missing from Re:amaze compared to Gorgias?
Re:amaze can display Shopify order details right in the ticket, but it cannot issue a refund or cancel that order from there, an action Gorgias supports natively through macros. Teams that need to act on orders, not just glance at them, will notice the gap.
We wrote a dedicated breakdown of this in Re:amaze review, worth a look if it applies to your setup.