OpenPhone Review 2026: Now Quo, What 3,300+ Users Say

Pros and cons at a glance

Quo

Nextiva

RingCentral

Dialpad

The short answer

OpenPhone rebranded as Quo on September 23, 2025, alongside $105 million in growth funding led by General Catalyst's Customer Value Fund [PR Newswire, The Logic, Axios Pro, checked 2026-08-12]. The product underneath is the same mobile-first business phone app for iOS, Android, and desktop that OpenPhone always was, now positioned around Sona, an AI agent that can answer calls when nobody is available rather than just taking a voicemail. If you already use OpenPhone, nothing you built breaks, the app, your numbers, and your data carried over under the new name.

At $15 per user per month on the Starter plan, it remains one of the lowest-cost business phone options available, and it still works well for teams that want to separate business and personal calls on a single device without buying a second phone. What has changed since OpenPhone's last review cycle in mid-2026 is the pricing structure (a real Scale tier replaced the old custom-quote Enterprise plan), the AI feature set, and, based on recent Trustpilot reviews, a rockier account-verification process for some new signups. Every section below reflects what Quo looks like today, not the mid-2026 snapshot this page previously described.

Pricing in 2026

Quo has three plans, and for the first time all three list a real price rather than routing the top tier to a sales call. Starter costs $15 per user per month billed annually ($180/year) and includes one local or toll-free phone number per user, unlimited calling and messaging to US and Canadian numbers, voicemail transcripts, and the Sona AI agent. Business is $23 per user per month ($276/year) and adds AI call summaries and transcripts, group calling, custom ring orders, call transfers, HubSpot and Salesforce integrations, phone menus, analytics, and auto call recording. Scale is $35 per user per month ($420/year) and adds AI call tagging, dedicated onboarding, priority support, and inbound phone support [Quo pricing page, checked 2026-08-12]. Monthly (non-annual) billing runs meaningfully higher across all three tiers.

Every plan now includes 1,000 free automation credits per month, with one AI phone call consuming roughly 100 credits, and additional credits available for purchase if a team runs Sona hard [Quo pricing page, checked 2026-08-12]. A one-time $19.50 carrier registration fee and a $1.50-$3/month messaging fee apply to all plans, charged by The Campaign Registry rather than Quo itself, this is a US carrier requirement that affects every business texting platform, not something unique to Quo.

What changed with the Quo rebrand

The rebrand is more than a new logo. Sona, Quo's AI voice agent, can now hold a full call rather than just route to voicemail, answering common questions from a knowledge base the account owner builds and handing off to a human when it cannot resolve something. Several recent Trustpilot reviewers describe using Sona as an after-hours receptionist rather than a novelty, though a few note their clients are still hesitant to talk to an AI agent on the phone [Trustpilot, checked 2026-08-12].

The more interesting shift for technical teams is a new integrations lineup aimed at AI-agent builders rather than traditional CRM users: Quo now connects directly to Claude, Replit, Lovable, Supabase, and n8n, alongside the existing HubSpot, Salesforce, and Zapier integrations [G2 Quo product page, checked 2026-08-12]. A Trustpilot reviewer identifying as a developer described using "the connector with Claude so I have an agent managing my calls and texts while also utilizing Sona to pick up when I don't pick up" [Trustpilot, checked 2026-08-12], which is a different use case than the sales-team shared-inbox pitch OpenPhone made its name on, and one that RingCentral and Nextiva do not currently offer at this price point.

What users like

The app experience remains the top cited strength. Quo holds a 4.7/5 rating across 3,399 G2 reviews, with the AI-generated review summary crediting "ease of use and great call quality" as the most consistent theme [G2, checked 2026-08-12]. On Trustpilot, Quo sits at 3.9/5 ("Great") across 965 reviews, and the rating is heavily bimodal: 70% of reviewers leave 5 stars against 20% leaving 1 star, with very little in between [Trustpilot, checked 2026-08-12]. Recent 5-star reviews single out number porting support by name, one reviewer thanked a specific support agent, Edward, for staying on a difficult port-in issue until it resolved, and several others describe same-day line activation with no complicated setup [Trustpilot, checked 2026-08-12].

Shared phone numbers, where multiple team members see and respond to calls and texts from the same number, are still highlighted as particularly useful for small sales and support teams, and the SMS threading that groups conversations by contact continues to draw comparisons to iMessage rather than a business tool. Several reviewers who switched from Google Voice specifically cite Canadian texting support and better automated messaging as the reason they moved [Trustpilot, checked 2026-08-12].

Common complaints

The complaint that shows up most often in recent 1-star Trustpilot reviews is account verification, not call quality. Multiple reviewers describe their account being flagged for a compliance review shortly after signup, sometimes after only a handful of calls or texts, and report receiving inconsistent explanations for the flag from different support replies. One reviewer, a small agency owner, said Quo first cited "the nature of your business model and the activity observed on your account" and later, in a follow-up email, said they were "unable to verify the documents submitted," a contradiction the reviewer flagged directly [Trustpilot, checked 2026-08-12]. The pattern recurs often enough to plan for it: expect that a new account may need to submit business verification documents before it is fully usable, and keep records of what you submit in case support responses are inconsistent.

Billing is the second recurring theme. Reviewers report being charged after cancelling during or immediately following the free trial, and a smaller number describe double charges or a registration fee applied even when the underlying registration failed [Trustpilot, checked 2026-08-12]. Quo replies to 98% of negative Trustpilot reviews, typically within a week, but the reviews themselves suggest getting a refund can take more than one follow-up. Feature depth is the more familiar limitation for teams that outgrow the product: teams beyond roughly 20 people still report needing advanced IVR trees, call queuing, and deeper Salesforce activity logging than Quo offers, and international calling rates remain higher than competitors.

Who it is best for

Quo is ideal for teams of 1-20 people that want a low-cost, easy-to-use business phone number without the complexity of enterprise VoIP, and it is now a reasonable pick for solo developers or small agencies who want an AI agent (Sona, or their own Claude-based workflow) handling routine calls. It is especially popular with solopreneurs, sales-focused startups, and small customer-service teams that primarily communicate by text. Before signing up, budget a few days for the account verification step rather than assuming same-day activation, and read the RingCentral alternatives comparison or our best business phone systems for small business roundup if a full contact center or deep CRM logging is what you actually need, Quo is not built for that. Teams comparing Quo specifically against a landline-style virtual number service should also see our Grasshopper review, Grasshopper skips the app-first, AI-agent positioning entirely in favor of a simpler forwarding number.

Frequently asked questions

Is Quo the same company as OpenPhone? Yes. OpenPhone rebranded as Quo on September 23, 2025 alongside $105 million in growth funding. Existing OpenPhone accounts, numbers, and data carried over automatically under the new name; nothing needs to be migrated [PR Newswire, checked 2026-08-12].

Why did my new Quo account get flagged for review? Multiple recent reviewers report new accounts being placed under compliance review shortly after signup, sometimes with inconsistent reasons given across support replies. This appears tied to Quo's fraud and carrier-compliance screening rather than anything a specific user did wrong; if it happens, request the specific reason in writing and keep a record of any documents you submit [Trustpilot, checked 2026-08-12].

Does Quo work outside the US and Canada? Quo provides US and Canadian phone numbers. International calling and messaging is available as an add-on, billed per-minute or per-message at rates that vary by country. It is not designed as a global communications platform [Quo pricing page, checked 2026-08-12].

Can multiple people share one Quo number? Yes, shared phone numbers are available on the Business plan and above. Team members can see incoming calls and texts to the shared number and respond from any device [Quo pricing page, checked 2026-08-12].

What does Sona actually do? Sona is Quo's built-in AI agent. It can answer calls when no one is available, respond using a knowledge base the account owner sets up, and hand off to a human for anything it cannot resolve, included on every plan, including Starter [Quo pricing page, checked 2026-08-12].

Is there a free trial? Yes, Quo offers a 7-day free trial with no credit card required [Quo pricing page, checked 2026-08-12]. Given the billing complaints noted above, cancel from inside account settings before the trial ends if you do not plan to continue, and confirm by email that the cancellation went through.