OpenPhone Review 2026: What 600+ Users Actually Say

The short answer

OpenPhone is a business phone app designed for small teams and startups. It provides local US and Canadian phone numbers, shared number access, and basic call features through a clean mobile and desktop app. Unlike traditional VoIP providers, it focuses on simplicity over feature depth.

At $15 per user per month on the Starter plan, it is one of the lowest-cost business phone options available. It works well for teams that want to separate business and personal calls on a single device without buying a second phone. The product is particularly popular among solopreneurs, small agencies, and early-stage startups.

Pricing in 2026

OpenPhone has three plans. Starter costs $15 per user per month and includes one local phone number per user, unlimited calls and texts in the US and Canada, and basic call recording. Business is $23 per user per month and adds shared phone numbers, IVR menus, group calling, HubSpot and Salesforce integrations, and analytics. Enterprise pricing requires a quote from sales and adds advanced analytics, priority support, and dedicated onboarding. Annual billing is required for the stated prices; month-to-month adds approximately 20%.

What users like

The app experience is the top cited strength. Reviewers describe OpenPhone as the most intuitive business phone they have used, noting that setup takes under 30 minutes and new team members need minimal training. Shared phone numbers, where multiple team members can see and respond to calls and texts from the same number, are highlighted as particularly useful for small sales teams. The text message threading, which groups SMS conversations by contact, is frequently praised as feeling more like iMessage than a business tool.

Common complaints

Feature depth is the main limitation. Teams that grow beyond 20 people often report needing features that OpenPhone does not offer: advanced IVR trees, call queuing, detailed analytics, and Salesforce activity logging. International calling rates are described as higher than competitors. Some reviewers report occasional call quality issues on the mobile app, particularly on Android. Customer support response times on the Starter plan are described as slow, with most support handled through chat rather than phone.

Who it is best for

OpenPhone is ideal for teams of 1-20 people that want a low-cost, easy-to-use business phone number without the complexity of enterprise VoIP. It is especially popular with solopreneurs, sales-focused startups, and small customer service teams that primarily communicate by text. Teams needing a full contact center, advanced IVR, or deep CRM integration should evaluate Nextiva, RingCentral, or Dialpad instead.

Frequently asked questions

Does OpenPhone work outside the US and Canada? OpenPhone provides US and Canadian phone numbers. International calling is available but billed per-minute at rates that vary by country. It is not designed as a global communication platform.

Can multiple people share one OpenPhone number? Yes, shared phone numbers are available on the Business plan and above. Team members can see incoming calls and texts to the shared number and respond from any device.

Does OpenPhone integrate with CRMs? HubSpot and Salesforce integrations are available on the Business plan. There is also a Zapier integration for connecting to other tools.

Is there a free trial? Yes, OpenPhone offers a 7-day free trial on the Business plan with no credit card required.