Grasshopper Review 2026: What 300+ Users Actually Say

The short answer

Grasshopper earns a 4.0/5 on G2 from around 250 reviews and a similar score on Capterra. It is one of the most established virtual phone number providers, focused specifically on solopreneurs and very small businesses. The core use case is giving a solo operator or 2 to 5 person team a professional business number without changing their existing phone service.

Grasshopper is not a VoIP system in the way Aircall or Dialpad are. Calls are forwarded to your existing mobile or landline number. You do not need to use a separate app for every call; your regular phone handles it. This makes it extremely simple to set up and use, but it also limits advanced features. There is no call transcription, no CRM integration, and no real-time reporting.

The positioning is clear: get a professional number, handle basic call routing, and look established without the overhead of a real phone system. For freelancers, consultants, real estate agents, and micro-businesses, this is often exactly what is needed.

Pricing in 2026

Grasshopper offers flat-rate monthly plans, not per-user pricing. The Solo plan is $14/month (billed annually) with 1 phone number and 3 extensions. The Partner plan is $28/month with 3 numbers and 6 extensions. The Small Business plan is $80/month with 5 numbers and unlimited extensions. All plans include unlimited calling within the US and Canada, voicemail transcription, and business texting. There are no per-agent fees within the extension limits. A 7-day free trial is available.

What users like

Reviewers consistently praise the simplicity and the flat-rate pricing model. Not paying per agent is a meaningful advantage for very small teams. The voicemail transcription feature is mentioned as reliable and useful for quick inbox review. Setup is described as taking under 30 minutes for most users. The mobile app is well-rated for basic forwarding and voicemail management. Having a dedicated business number separate from a personal number is the core value cited in most positive reviews.

Common complaints

The biggest complaint is that Grasshopper is too basic for teams that need more than call forwarding and voicemail. There are no integrations with CRM or help desk tools, no call analytics, and no real-time dashboards. Several reviewers mention that the call forwarding can introduce a slight delay compared to direct VoIP systems. Porting numbers away from Grasshopper when switching providers is described as slow in some reviews.

Who it is best for

Grasshopper is ideal for solo operators, freelancers, and very small businesses (1 to 5 people) that want a professional phone presence without the complexity or per-agent cost of a full VoIP system. If you need CRM integration, call transcription, call routing logic, or team management features, Dialpad at $15/user/month or Aircall at $30/user/month will serve you better.

Frequently asked questions

Is Grasshopper good for small teams? Yes, it is one of the best options for teams of 1 to 5 people that want simplicity and flat-rate pricing. The Solo plan at $14/month covers a solo operator with 3 extensions. It is not suitable for teams that need advanced calling features or CRM integration.

How does Grasshopper compare to Google Voice? Google Voice for personal use is free. Google Voice for Business starts at $10/user/month through Google Workspace. Grasshopper has better voicemail transcription and a cleaner dedicated business phone experience. Google Voice wins if you are already in the Google Workspace ecosystem and want the lowest cost option.

What is the main weakness of Grasshopper? The lack of integrations and analytics is the main limitation. Grasshopper does not connect to CRM tools, does not provide call duration reports by agent, and does not offer AI features. It is a professional number, not a phone platform.