Gorgias Pricing 2026: Plans and Per-Ticket Costs
Gorgias charges per support ticket, not per agent seat. Here is how the pricing tiers work, what counts as a billable ticket, and how to estimate monthly cost.
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How Gorgias pricing works
Gorgias
Freshdesk
Zendesk
FrontGorgias is unusual in the help desk market because it charges per ticket rather than per agent seat. Every plan includes unlimited agent accounts. What you pay for is the volume of customer conversations, which Gorgias counts as each unique customer-initiated support interaction.
The five published plans: Starter ($10/month, 50 tickets), Basic ($50/month, 300 tickets), Pro ($300/month, 2,000 tickets), Advanced ($900/month, 5,000 tickets), Enterprise (custom pricing, 5,000+ tickets). Tickets above your plan limit are charged at approximately $0.36-$0.40 per additional ticket depending on tier.
This model is notably different from alternatives like Freshdesk (free for unlimited agents on basic features), Zendesk ($55+/agent/month), or Re:amaze ($29+/agent/month per seat). Gorgias is cheaper for large teams with moderate ticket volume and more expensive for small teams with high ticket volume.
What counts as a ticket
A ticket is any unique customer conversation, regardless of channel. An email from a customer: one ticket. A DM on Instagram: one ticket. A live chat session: one ticket. An SMS message: one ticket.
Conversations that are auto-closed through Gorgias automation rules still count as tickets if they were customer-initiated. This is an important caveat: if you use automation to auto-respond to and close common questions ("where is my order" bots), those interactions are still billable even though no human agent touched them.
Spam messages are not counted. If Gorgias's spam filter removes a message before it enters your inbox, it does not count against your ticket allocation.
Cost estimate by store size
A very small store with 50 or fewer tickets per month can use the Starter plan at $10/month. This is primarily useful for stores in early growth phase or testing whether Gorgias fits their workflow.
A typical growing DTC store handling 100-300 tickets per month fits the Basic plan at $50/month. This tier includes AI responses for FAQ automation, intent detection, and the core Shopify integration. For many stores in the 200-500 orders per month range, Basic is the right starting point.
A mid-size ecommerce brand with 500-2,000 tickets per month will typically need the Pro plan at $300/month. Pro adds multi-store Shopify connections, revenue statistics (which shows the revenue associated with each support ticket), and advanced reporting on agent and team performance.
Seasonal spike planning
The per-ticket model creates cost volatility during high-volume periods. A store on Gorgias Basic (300 tickets/month) that receives 1,500 tickets during Black Friday week would pay $50 for the plan plus $480 in overage charges ($1,200 tickets x $0.40), for a total of $540 that month.
Gorgias allows mid-month tier upgrades, so it is worth temporarily upgrading to the next tier before a known spike. Upgrading from Basic to Pro for November costs $300 but covers 2,000 tickets, cheaper than overage charges on Basic above 1,050 tickets in that month.
Compare Gorgias's ticket-based pricing against Re:amaze ($29/agent/month, unlimited tickets) for your team size and typical volume. The crossover point where Re:amaze becomes cheaper depends on team size and ticket volume.
Frequently asked questions
Does Gorgias charge per agent seat?
No. Every Gorgias plan, from Starter through Advanced, lets you add as many agents as you want at no extra cost. You pay based on ticket volume, not headcount, which is the opposite of how Zendesk, Front, and most competitors price.
What happens if I go over my monthly ticket limit?
Overage tickets add roughly $0.36 to $0.40 each, with the exact rate set by your plan. Gorgias also lets you switch to a higher tier partway through the month, so moving up ahead of a known spike (like Black Friday) is often the cheaper path versus staying put and absorbing the surcharges.
Does an automated AI response still add to my bill?
Yes. If a customer starts the conversation and it gets auto-resolved by a bot or a canned workflow inside Gorgias, it still counts toward your monthly total, whether or not a person on your team ever opened it. Spam messages filtered before reaching your inbox do not count.
How much does Gorgias cost with annual billing?
Annual billing gives roughly two months free, about 16% off. Basic drops to about $50/month, Pro to about $300/month, and Advanced to about $750/month compared to their monthly rates of $60, $360, and $900 [vendor pricing page, 2026].
Is Gorgias cheaper than Re:amaze for a small team?
It depends on ticket volume more than team size. A 2-person team on Re:amaze pays a flat per-agent rate regardless of ticket count, while a 2-person team on Gorgias Basic ($50/month) is capped at 300 tickets before overage kicks in. A small team fielding a heavy ticket load usually comes out cheaper on Re:amaze; a bigger roster handling a steady, unspectacular ticket count tends to save more with Gorgias.
How much do AI Agent interactions cost on Gorgias?
AI Agent automated resolutions are billed separately, roughly 90 cents each on annual plans or a dollar on monthly plans, stacked on top of your base ticket-volume plan.
For a comparison against a lower-cost, flat-rate ecommerce helpdesk, see our Re:amaze pricing breakdown.
We break this specific case down separately in Freshdesk pricing.
A closely related resource: Customer survey questions for support teams.