Front Pricing 2026: Starter, Professional, Enterprise
Front Starter is $25/seat/mo (up to 10 seats). Professional $65, Enterprise $105. Expensive for what you get versus Help Scout.
Front plan prices
Front
Help Scout
FreshdeskFront runs three pricing tiers, all billed annually. Starter costs $25 per seat monthly and caps out at 10 seats on one messaging channel. Professional moves to $65 per seat monthly, opens up omnichannel support, and scales to 50 seats. Enterprise jumps to $105 per seat monthly, removes the seat cap entirely, and bundles in most of the AI toolset.
Starter locks you into one channel type (email, chat, or SMS) across up to 10 seats. Professional adds omnichannel support, unlimited inboxes, rules, and integrations, scaling to 50 seats. Enterprise layers on analytics, Salesforce integration, SAML SSO, and most of the AI feature set for an unlimited number of seats.
Why Front costs more than Help Scout
Front charges a significant premium over Help Scout for comparable functionality. A 10-person team on Front Professional pays $650/month, compared with $250/month for the same headcount on Help Scout's Standard tier. The difference is hard to explain unless Front's collaborative email threading genuinely matters to your workflow.
Front is built for account management, where multiple teammates collaborate on a single client thread. For traditional support queues with individual ticket ownership, Help Scout or Freshdesk is more efficient and cheaper.
When Front pricing is worth it
Front makes sense for agencies, law firms, and account management teams where email is shared among teammates who all need visibility into a client conversation. The sidebar context and internal comment model is genuinely better than shared Gmail for those use cases.
If you are running a customer support queue with ticket assignment and resolution tracking, the premium over Help Scout is not justified.
Frequently asked questions
What are Front's current plan prices?
Front's tiers as of 2026 are Starter at $25/seat/month (single channel, up to 10 seats), Professional at $65/seat/month (omnichannel, up to 50 seats), and Enterprise at $105/seat/month (advanced permissions and most AI features included). These are higher than the Starter/Growth/Scale/Premier naming and prices some older reviews cite, so check Front's current pricing page before budgeting.
Are Front's AI features included in the price?
Not on lower tiers. Copilot and Smart QA are paid add-ons on Starter and Professional, typically around $20/seat/month each, while Enterprise includes most AI features by default. Autopilot, Front's automated resolution feature, costs about $0.89 per case resolved automatically regardless of tier.
How much can I save with annual billing on Front?
Annual plans offer up to 24% savings compared to monthly billing, plus a 14-day free trial is available to test the platform before committing to a contract.
Why is Front more expensive than Help Scout for the same team size?
The pricing gap reflects what Front is built to do: it is a shared-inbox tool for teams managing client relationships together, not a pure ticketing system. For an identical headcount, a mid-tier Front plan can cost several hundred dollars more per month than what you would pay at Help Scout, and the premium is only justified if you need Front's shared personal-inbox model for teams that manage accounts together rather than queue-based support.
Is there a minimum seat count for Front's Starter plan?
Starter is capped at a maximum of 10 seats and restricted to a single inbound channel (chat, SMS, or email), which makes it unsuitable for teams that need to field messages across multiple channels from day one; those teams need Professional or higher.
Does Front charge extra for high-volume automated resolutions?
Yes. Autopilot, the AI feature that resolves cases without human involvement, is billed per resolution at roughly $0.89 each on top of your seat-based plan, so high-volume automation can add a meaningful variable cost.
For the honest assessment of whether that price is worth it, see our Front review, based on verified user feedback.